Senior Customer Solutions Manager, US Pharma Ops

Bayer; Hamilton (OH); In loco; USD 118.000 - 177.000; Tempo pieno

Descrizione del lavoro

Bayer in the United States seeks an experienced operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma. You will coordinate resources, ensure compliant service delivery, and optimize processes with cross-functional teams.

You will drive NDC-12 readiness across master data, SAP interfaces, pricing, and government programs, and work with IT, QA, Regulatory, and Commercial partners to sustain reliable supply and high customer satisfaction.

Competenze

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; or a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Mansioni

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a SME for contracts, controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions regarding NDC-12 implementation, ensuring Bayer's readiness reflects evolving external expectations and best practices.

Conoscenze

Cross-functional coordination

Communication

Stakeholder management

Regulatory awareness

Problem solving

Formazione

Master’s degree in Business / Supply Chain / Healthcare / Information Systems

Bachelor’s degree with equivalent experience

Strumenti

SAP/ERP

EDI/API interfaces

Serialization / traceability

Descrizione del lavoro

Bayer in the United States seeks an experienced operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma. You will coordinate resources, ensure compliant service delivery, and optimize processes with cross-functional teams.

You will drive NDC-12 readiness across master data, SAP interfaces, pricing, and government programs, and work with IT, QA, Regulatory, and Commercial partners to sustain reliable supply and high customer satisfaction.