Senior Customer Solutions Manager, Pharma Ops (US)

Bayer; Martinez (CA); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an experienced operations professional in the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash activities, ensure compliant service delivery, and drive readiness for NDC-12 across data, systems and pricing programs. You will coordinate with IT, finance, and commercial teams to optimize supply and customer experience.

The role requires a Master’s degree with 5+ years in pharmaceutical operations or a related field, strong SAP/ERP knowledge,

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems or related field with 5+ years of relevant experience; or a Bachelor’s with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models preferred.

Responsibilities

• Oversee and execute Order-to-Bill and Bill-to-Cash activities including account setup, customer service, order processing, billing, reconciliation and cash-collection support; oversee third-party operations and act as escalation point for issues.
• Drive compliant process improvements, support launches and new business or supply models; act as SME for contracts, controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations; develop tailored solutions for customers; strengthen relationships with account managers, sales, finance and marketing.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing and government programs; ensure readiness.
• Align cross-functional requirements and controls with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners.
• Lead integrated cluster plans with risk, dependencies, readiness metrics, documentation and escalation to PMO and leadership.
• Maintain alignment with external discussions on NDC-12 implementation to reflect industry best practices.

Skills

Cross-functional collaboration

Regulatory awareness

Project coordination

Communication

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems

Bachelor’s degree with equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer is seeking an experienced operations professional in the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash activities, ensure compliant service delivery, and drive readiness for NDC-12 across data, systems and pricing programs. You will coordinate with IT, finance, and commercial teams to optimize supply and customer experience.

The role requires a Master’s degree with 5+ years in pharmaceutical operations or a related field, strong SAP/ERP knowledge,