Senior Customer Solutions Manager – Pharma Ops (US)

Bayer; Duluth (GA); Presencial; USD 118 000 - 177 000; Tempo integral

Resumo da oferta

Bayer, a global leader in Pharmaceuticals, seeks an Operations Lead for the Hematology and Specialty Pharma portfolio in the US market. You will oversee Order-to-Bill and Bill-to-Cash processes, ensure compliant service delivery, manage third-party operations, and drive readiness for NDC-12 across data, systems, and pricing streams.

You will collaborate with IT, Master Data, Regulatory and Finance teams to align requirements, monitor risks, and report progress to leadership.

Qualificações

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; or a Bachelor’s degree with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, translating regulatory and data requirements into practical actions.
• Cross-functional coordination, communication and stakeholder management across levels of seniority.

Responsabilidades

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations and serve as escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models; act as SME for contracts and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing and government programs.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Finance, Legal and external partners.
• Lead integrated cluster plans, manage risks, decisions, dependencies and readiness metrics; provide updates to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 and evolving external expectations.

Conhecimentos

Multi-disciplinary role

Cross-functional coordination

Regulatory/compliance awareness

Project/readiness reporting

Stakeholder management

Proactive problem solving

Formação académica

Master's degree in Business/Supply Chain/Healthcare/Information Systems

Bachelor's degree with related experience

Ferramentas

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Inventory and partner operations

Descrição da oferta de emprego

Bayer, a global leader in Pharmaceuticals, seeks an Operations Lead for the Hematology and Specialty Pharma portfolio in the US market. You will oversee Order-to-Bill and Bill-to-Cash processes, ensure compliant service delivery, manage third-party operations, and drive readiness for NDC-12 across data, systems, and pricing streams.

You will collaborate with IT, Master Data, Regulatory and Finance teams to align requirements, monitor risks, and report progress to leadership.