Senior Customer Solutions Lead, Pharma Ops (US)

Bayer; Berkeley (CA); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an experienced operations professional to oversee daily Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio. You will ensure reliable service, compliant practices and close collaboration with cross-functional teams to optimize productivity.

The role requires strong SAP/ERP knowledge, master data alignment, and readiness reporting, with a focus on NDC-12, pricing, and government programs.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of experience (or Bachelor’s with equivalent experience).
• Experience in pharmaceutical/healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharma environments with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models.
• Strong knowledge of SAP/ERP, customer/product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; manage third-party operations Escalation points for issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers, maintaining relationships with account managers, sales, finance, and marketing.
• Coordinate NDC-12 impact assessments and readiness across master data, SAP and interfaces, pricing, contracting, and government programs.
• Align cross-functional requirements and controls with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths.
• Maintain alignment with industry discussions on NDC-12 implementation and Bayer’s readiness.

Skills

Cross-functional coordination

SAP/ERP

Stakeholder management

Regulated pharma

Requirements gathering

Education

Master’s degree in Business / Supply Chain

Bachelor’s degree with equivalent experience

Tools

SAP

EDI/API interfaces

Job description

Bayer is seeking an experienced operations professional to oversee daily Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio. You will ensure reliable service, compliant practices and close collaboration with cross-functional teams to optimize productivity.

The role requires strong SAP/ERP knowledge, master data alignment, and readiness reporting, with a focus on NDC-12, pricing, and government programs.