Senior Customer Solutions Manager – Pharma Ops (Residence-Based)

Bayer; Commack (NY); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a operations leader in the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash processes, ensuring reliable supply, compliant service delivery and high customer satisfaction. You will coordinate NDC-12 readiness and workstreams across Data, Systems, Traceability and Government Pricing.

The incumbent will drive process improvements, collaborate with IT and business teams, and maintain strong relationships with account managers, sales, and

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross-functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward-thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; maintain oversight of third-party operations at Accenture and serve as the escalation point for issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance, and marketing teams.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths; provide updates to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 implementation and Bayer’s readiness approach.

Skills

Cross-functional coordination

Stakeholder management

Education

Master’s degree or higher

Bachelor’s + equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Job description

Bayer is seeking a operations leader in the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash processes, ensuring reliable supply, compliant service delivery and high customer satisfaction. You will coordinate NDC-12 readiness and workstreams across Data, Systems, Traceability and Government Pricing.

The incumbent will drive process improvements, collaborate with IT and business teams, and maintain strong relationships with account managers, sales, and