Senior Customer Solutions Manager - Pharma Ops (US)

Bayer; Wilsonville (OR); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

PTO

Job summary

Bayer is seeking a Supply Chain Operations lead to oversee Order-to-Bill and Bill-to-Cash processes for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, tracing, and special programs readiness, working with IT, Master Data, Quality, Regulatory, and commercial teams.

The role requires a strong background in regulated pharma operations, SAP/ERP, and cross-functional stakeholder management, with a focus on compliant process improvements and customer

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, IS, or related field with 5+ years experience.
• Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported or contract‑controlled supply models preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions with regulatory, data and system requirements.
• Skilled in impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Cross-functional coordination, communication and stakeholder management across seniority levels.
• Proactive, forward-thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; oversee third-party operations at Accenture and act as escalation point.
• Drive compliant process improvements, support launches and new business or supply models; act as SME for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance, and marketing.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead integrated cluster plans; maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths for PMO and leadership.
• Maintain alignment with industry discussions (trade associations) regarding NDC-12 implementation and Bayer’s readiness approach.

Skills

Coordination

Stakeholder management

Regulatory knowledge

Education

Master’s degree in Business / related field

Bachelor’s degree with equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Job description

Bayer is seeking a Supply Chain Operations lead to oversee Order-to-Bill and Bill-to-Cash processes for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, tracing, and special programs readiness, working with IT, Master Data, Quality, Regulatory, and commercial teams.

The role requires a strong background in regulated pharma operations, SAP/ERP, and cross-functional stakeholder management, with a focus on compliant process improvements and customer