Senior Customer Solutions Manager II - US Pharma, Residence-Based

Bayer; Pensacola (FL); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a results-driven professional to oversee daily Order-to-Bill and Bill-to-Cash operations for its Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams, manage master data and system interfaces, and drive compliance and readiness for Bayers regulated supply chain.

The role emphasizes data integrity, process improvements, and collaboration with IT, Regulatory, and commercial partners to ensure reliable service delivery and high

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of experience; or a Bachelor’s degree with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharma environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models (preferred).
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization/traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions; translate complex regulatory/data/system requirements into practical actions.
• Skilled in impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross-functional coordination, communication and stakeholder management across levels of seniority.
• A proactive, forward-thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; oversee third-party operations and act as escalation point.
• Drive compliant process improvements, support launches and new business/supply models; serve as SME for contracts, controls and audits.
• Collaborate with logistics and supply chain teams to develop tailored customer solutions; strengthen relationships with account managers, sales, finance and marketing.
• Coordinate NDC-12 impact assessments and readiness across master data, SAP and interfaces, serialization, pricing and government programs.
• Align cross-functional requirements and controls with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Legal and external partners.
• Lead integrated cluster plans; manage risks, decisions, dependencies, readiness metrics, documentation and escalation paths for PMO/leadership.
• Maintain alignment with industry discussions on NDC-12 and ensure Bayer’s readiness approach reflects evolving external expectations.

Skills

Cross-functional coordination

Communication

Regulatory understanding

Data governance

Requirements gathering

Education

Master's degree in Business/Supply Chain/Healthcare/IS

Bachelor's degree with equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

3PL/contracted supply

Job description

Bayer is seeking a results-driven professional to oversee daily Order-to-Bill and Bill-to-Cash operations for its Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams, manage master data and system interfaces, and drive compliance and readiness for Bayers regulated supply chain.

The role emphasizes data integrity, process improvements, and collaboration with IT, Regulatory, and commercial partners to ensure reliable service delivery and high