Senior Customer Service Specialist - Remote Support

Minnesota Department of Labor and Industry; Saint Paul (MN); Hybrid; USD 31,000 - 42,000; Full time

Job summary

The Minnesota Department of Labor and Industry invites applications for a Customer Services Specialist Senior to provide information and assistance across CCLD Permit Processing. You will assist customers in person and by phone, respond to inquiries, and help ensure accurate and timely responses at the St.

Paul office. The role requires strong communication, data entry and MS Office skills, with the ability to perform basic research on statutes and rules.

Qualifications

• Customer service skills to provide prompt, courteous information in person, over the phone, and by email.
• Ability to communicate clearly in writing and verbally with diverse customers and exam candidates.
• Basic math to calculate fees and ensure proper payments.
• Data entry and accuracy when reading source documents and entering data.
• Experience running daily reports and verifying data accuracy in databases.
• Proficiency with Microsoft Office applications (Teams, Outlook, Word, etc.).

Responsibilities

• Provide administrative support across CCLD Permitting and Division Operations with technical information and services.
• Assist customers regulated by the CCLD unit by handling inquiries and conducting basic research on applicable statutes and rules.
• Help ensure accurate, timely responses and provide in-person assistance at the CCLD Help Desk in St. Paul.
• Perform other duties as assigned.

Skills

Customer service

Communication

Math

Data entry

Database management

Microsoft Office

Job description

The Minnesota Department of Labor and Industry invites applications for a Customer Services Specialist Senior to provide information and assistance across CCLD Permit Processing. You will assist customers in person and by phone, respond to inquiries, and help ensure accurate and timely responses at the St.

Paul office. The role requires strong communication, data entry and MS Office skills, with the ability to perform basic research on statutes and rules.