DSI Customer Service Specialist

City of Saint Paul; Saint Paul (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid vacation and sick time

Job summary

The City of Saint Paul’s Department of Safety and Inspections is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and regulatory services. You will guide customers through complex requirements, process transactions, and connect them with necessary information.

Responsibilities include handling business licenses and building permits, calculating fees, maintaining the Permitting and Licensing System, and generating reports.

Qualifications

• Six years of progressively responsible clerical, administrative support, or customer service experience.

Responsibilities

• Deliver exceptional customer service by providing accurate information and guidance to customers, contractors, and the general public.
• Assist customers in preparing and issuing business licenses and building and trade permits.
• Calculate and collect fees, issue receipts, and balance daily transactions.
• Resolve and/or refer customer inquiries associated with license and building permit functions, code enforcement, fire safety, vacant buildings, code compliance, and other related permits.
• Maintain DSI's online Permitting and Licensing System.
• Conduct record searches, compile information, and prepare reports.

Skills

Clerical experience

Administrative support

Customer service

Education

Associate Degree in Business or related field

Tools

Computerized systems

Job description

The Department of Safety and Inspections (DSI) is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and other regulatory services. You'll help customers navigate complex requirements, process transactions, and connect them with the information they need.

Here's what you can expect to do:

• Deliver exceptional customer service by providing accurate information and guidance to customers, contractors, and the general public.
• Assist customers in preparing and issuing business licenses and building and trade permits.
• Calculate and collect fees, issue receipts, and balance daily transactions.
• Resolve and/or refer customer inquiries associated with license and building permit functions, code enforcement, fire safety, vacant buildings, code compliance, and other related permits.
• Maintain DSI's online Permitting and Licensing System.
• Conduct record searches, compile information, and prepare reports.

Information Specific to this Position:

This position is required to work Monday through Friday from 8 am to 4:30 pm in the DSI office located at 375 Jackson Street in downtown Saint Paul.

Our Benefits:

• We offer competitive wages, and a variety excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.

Equity, Inclusion and Belonging:

The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Six years of progressively responsible clerical, administrative support, or customer service experience, two years of which must be at the Office Assistant III level or equivalent. At least two years of the required work experience must include performing complex customer service functions involving cash handling, payment processing or financial transactions using computerized systems within a compliance-driven or regulatory environment. Such environments may include business licensing and permitting, fire safety, code compliance, zoning, public utilities, or land use.

An Associate Degree in Business or a related field may substitute for up to two years of the general required experience.

Assessment:

The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and your resume. Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application, supplemental questionnaire and any attachments by the application deadline.

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.

Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered.

Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.

Pre-Employment Screening:

This position requires a credit check, non-federal drug test, and a background check which may include criminal history, and employment history as a condition of employment.

Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.

Human Resources Contact Information:

Trisha Freiberger at 651-266-6481

Email: [e-mail]

The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Veteran's Preference:

If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application.

Equal Employment Opportunity Statement:

The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.