Senior Customer Service & Permit Processing Specialist

State of Minnesota; Saint Paul (MN); Hybrid; USD 47,000 - 64,000; Full time

Job summary

The State of Minnesota is seeking a Customer Services Specialist Senior in St. Paul to provide administrative support across CCLD Permitting and Division Operations. You will assist customers with inquiries, perform basic research, and help ensure timely, accurate responses at the in-person Help Desk.

The role requires strong customer service skills and proficiency with Microsoft Office. Telework options depend on location, with on-site duties at 443 Lafayette Road N, St. Paul, MN.

Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.
• Ability to communicate verbally and in writing with internal and external customers and to read, explain and interpret a variety of materials to exam candidates.
• Math skills sufficient to perform basic calculations and assure proper fees are paid.
• Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.
• Database management skills sufficient to enter and retrieve data and run daily reports to verify data for completeness, accuracy and discrepancies.
• Skill working with Microsoft Office applications such as Teams, Outlook, Word, etc.

Responsibilities

• This position exists to provide administrative support by delivering technical information and services across a wide spectrum of CCLD Permitting and Division Operations.
• The role supports customers regulated by the CCLD Department unit by assisting with inquiries, conducting basic research based on applicable statutes and rules, and helping ensure accurate and timely responses.
• The position also provides in-person assistance to customers at the CCLD Help Desk located at DLI’s St. Paul office.
• Performs other duties as assigned.

Skills

Customer service

Verbal & written communication

Math skills

Data entry

Database management

Problem solving

Tools

Microsoft Office (Teams, Outlook, Word)

Job description

The State of Minnesota is seeking a Customer Services Specialist Senior in St. Paul to provide administrative support across CCLD Permitting and Division Operations. You will assist customers with inquiries, perform basic research, and help ensure timely, accurate responses at the in-person Help Desk.

The role requires strong customer service skills and proficiency with Microsoft Office. Telework options depend on location, with on-site duties at 443 Lafayette Road N, St. Paul, MN.