Customer Care Specialist - Service & Billing Expert

Kedia Corporation; Saint Paul (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth-oriented environment

Innovative workplace culture

Job summary

A leading business services firm in Saint Paul, MN is seeking a Customer Service Representative. The role entails providing exceptional customer support, maintaining detailed interactions, and resolving complaints effectively. Candidates should have strong interpersonal communication skills, an innovative mindset, and experience with contact center software. This position offers an exciting, fast-paced work environment conducive to personal and professional growth.

Qualifications

• Strong interpersonal skills with a focus on active listening.
• Ability to navigate customer inquiries and resolve issues effectively.
• Familiarity with CRM and contact center software.

Responsibilities

• Provide information about products or services to customers.
• Maintain detailed records of customer interactions.
• Resolve billing complaints and assess complaint validity.

Skills

Active Listening

Service Orientation

Persuasion

Critical Thinking

Writing

Tools

Avaya software

Microsoft Outlook

Microsoft Excel

Automated attendant systems

Contact center software

Job description

A leading business services firm in Saint Paul, MN is seeking a Customer Service Representative. The role entails providing exceptional customer support, maintaining detailed interactions, and resolving complaints effectively. Candidates should have strong interpersonal communication skills, an innovative mindset, and experience with contact center software. This position offers an exciting, fast-paced work environment conducive to personal and professional growth.