Licensing & Permits Customer Support Specialist

City of Saint Paul, Minnesota; Saint Paul (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid vacation and sick time

Job summary

The City of Saint Paul, Minnesota is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and other regulatory services. You’ll help customers navigate requirements, process transactions, and connect them with the information they need.

The role requires working Monday through Friday from 8 am to 4:30 pm in the DSI office at 375 Jackson Street, downtown Saint Paul.

Qualifications

• Six years of progressively responsible clerical, administrative support, or customer service experience.
• Two years of the required work experience must include performing complex customer service functions involving cash handling, payment processing or financial transactions using computerized systems within a regulatory environment.

Responsibilities

• Provide expert level support for licensing, permitting, inspections, and related services.
• Assist customers in preparing and issuing business licenses and building permits.
• Calculate and collect fees, issue receipts, and balance daily transactions.
• Resolve inquiries related to license and building permit functions and code enforcement.

Skills

Customer service

Cash handling

Payment processing

Record-keeping

Education

Associate Degree in Business or related field

Job description

The City of Saint Paul, Minnesota is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and other regulatory services. You’ll help customers navigate requirements, process transactions, and connect them with the information they need.

The role requires working Monday through Friday from 8 am to 4:30 pm in the DSI office at 375 Jackson Street, downtown Saint Paul.