Licensing & Permits Customer Success Specialist

City of Saint Paul; Saint Paul (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid vacation and sick time

Job summary

The City of Saint Paul’s Department of Safety and Inspections is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and regulatory services. You will guide customers through complex requirements, process transactions, and connect them with necessary information.

Responsibilities include handling business licenses and building permits, calculating fees, maintaining the Permitting and Licensing System, and generating reports.

Qualifications

• Six years of progressively responsible clerical, administrative support, or customer service experience.

Responsibilities

• Deliver exceptional customer service by providing accurate information and guidance to customers, contractors, and the general public.
• Assist customers in preparing and issuing business licenses and building and trade permits.
• Calculate and collect fees, issue receipts, and balance daily transactions.
• Resolve and/or refer customer inquiries associated with license and building permit functions, code enforcement, fire safety, vacant buildings, code compliance, and other related permits.
• Maintain DSI's online Permitting and Licensing System.
• Conduct record searches, compile information, and prepare reports.

Skills

Clerical experience

Administrative support

Customer service

Education

Associate Degree in Business or related field

Tools

Computerized systems

Job description

The City of Saint Paul’s Department of Safety and Inspections is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and regulatory services. You will guide customers through complex requirements, process transactions, and connect them with necessary information.

Responsibilities include handling business licenses and building permits, calculating fees, maintaining the Permitting and Licensing System, and generating reports.