Customer Services Specialist Senior

State of Minnesota; Saint Paul (MN); Hybrid; USD 47,000 - 64,000; Full time

Job summary

The State of Minnesota is seeking a Customer Services Specialist Senior in St. Paul to provide administrative support across CCLD Permitting and Division Operations. You will assist customers with inquiries, perform basic research, and help ensure timely, accurate responses at the in-person Help Desk.

The role requires strong customer service skills and proficiency with Microsoft Office. Telework options depend on location, with on-site duties at 443 Lafayette Road N, St. Paul, MN.

Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.
• Ability to communicate verbally and in writing with internal and external customers and to read, explain and interpret a variety of materials to exam candidates.
• Math skills sufficient to perform basic calculations and assure proper fees are paid.
• Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.
• Database management skills sufficient to enter and retrieve data and run daily reports to verify data for completeness, accuracy and discrepancies.
• Skill working with Microsoft Office applications such as Teams, Outlook, Word, etc.

Responsibilities

• This position exists to provide administrative support by delivering technical information and services across a wide spectrum of CCLD Permitting and Division Operations.
• The role supports customers regulated by the CCLD Department unit by assisting with inquiries, conducting basic research based on applicable statutes and rules, and helping ensure accurate and timely responses.
• The position also provides in-person assistance to customers at the CCLD Help Desk located at DLI’s St. Paul office.
• Performs other duties as assigned.

Skills

Customer service

Verbal & written communication

Math skills

Data entry

Database management

Problem solving

Tools

Microsoft Office (Teams, Outlook, Word)

Job description

Working Title: Customer Services Specialist Senior

Job Class: Customer Service Specialist, Senior

Agency: Labor & Industry Dept

• Job ID : 98153

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 11/03/2026

• Closing Date : 11/09/2026

• Hiring Agency/Seniority Unit : Labor & Industry Dept / Labor and Industry-AFSCME

• Division/Unit : Dept of Labor & Industry / CCLD Permit Processing

• Work Shift/Work Hours : 8:00 am - 4:30 pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $22.62 - $30.62 / hourly; $47,231 - $63,935 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : CCLD Permit Processing

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Telework options for this position are dependent on where the employee lives. The primary work location for this position is 443 Lafayette Road N, St. Paul, MN.

• Employees living within 50 miles of the primary work location will be required to work in the office at least 50% of the time each month.

• Employees that live in Minnesota and are more than 50 miles from the primary work location may be eligible for more than 50% telework with agency approvals.

• Employees may reside outside of the state of Minnesota if they live in a bordering state and are within 50 miles of the primary work location.

This position exists to provide administrative support by delivering technical information and services across a wide spectrum of CCLD Permitting and Division Operations. The role supports customers regulated by the CCLD Department unit by assisting with inquiries, conducting basic research based on applicable statutes and rules, and helping ensure accurate and timely responses. The position also provides in-person assistance to customers at the CCLD Help Desk located at DLI’s St. Paul office. Performs other duties as assigned.

Minimum Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.
• Ability to communicate verbally and in writing with internal and external customers and to read, explain and interpret a variety of materials to exam candidates.
• Math skills sufficient to perform basic calculations and assure proper fees are paid.
• Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.
• Database management skills sufficient to enter and retrieve data and run daily reports to verify data for completeness, accuracy and discrepancies.
• Skill working with Microsoft Office applications such as Teams, Outlook, Word, etc.

Preferred Qualifications

• Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.
• Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).

Additional Requirements

It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Criminal History Check, Driver’s License Check, Social Security and Address Verification, Conflict of Interest Review, Education/License Verification.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.