Customer Services Specialist Senior

Minnesota Department of Labor and Industry; Saint Paul (MN); Hybrid; USD 31,000 - 42,000; Full time

Job summary

The Minnesota Department of Labor and Industry invites applications for a Customer Services Specialist Senior to provide information and assistance across CCLD Permit Processing. You will assist customers in person and by phone, respond to inquiries, and help ensure accurate and timely responses at the St.

Paul office. The role requires strong communication, data entry and MS Office skills, with the ability to perform basic research on statutes and rules.

Qualifications

• Customer service skills to provide prompt, courteous information in person, over the phone, and by email.
• Ability to communicate clearly in writing and verbally with diverse customers and exam candidates.
• Basic math to calculate fees and ensure proper payments.
• Data entry and accuracy when reading source documents and entering data.
• Experience running daily reports and verifying data accuracy in databases.
• Proficiency with Microsoft Office applications (Teams, Outlook, Word, etc.).

Responsibilities

• Provide administrative support across CCLD Permitting and Division Operations with technical information and services.
• Assist customers regulated by the CCLD unit by handling inquiries and conducting basic research on applicable statutes and rules.
• Help ensure accurate, timely responses and provide in-person assistance at the CCLD Help Desk in St. Paul.
• Perform other duties as assigned.

Skills

Customer service

Communication

Math

Data entry

Database management

Microsoft Office

Job description

• Telework Eligible: Yes
• Work Shift/Work Hours: 8:00 am - 4:30 pm
• Work Area: CCLD Permit Processing

Working Title: Customer Services Specialist Senior

Job Class: Customer Service Specialist, Senior

Agency: Labor & Industry Dept

• Job ID: 98153
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/03/2026
• Closing Date: 11/09/2026
• Hiring Agency/Seniority Unit: Labor & Industry Dept / Labor and Industry-AFSCME
• Division/Unit: Dept of Labor & Industry / CCLD Permit Processing
• Work Shift/Work Hours: 8:00 am - 4:30 pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $22.62 - $30.62 / hourly; $47,231 - $63,935 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: CCLD Permit Processing
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Telework options for this position are dependent on where the employee lives. The primary work location for this position is 443 Lafayette Road N, St. Paul, MN.

• Employees living within 50 miles of the primary work location will be required to work in the office at least 50% of the time each month.
• Employees that live in Minnesota and are more than 50 miles from the primary work location may be eligible for more than 50% telework with agency approvals.
• Employees may reside outside of the state of Minnesota if they live in a bordering state and are within 50 miles of the primary work location.

This position exists to provide administrative support by delivering technical information and services across a wide spectrum of CCLD Permitting and Division Operations. The role supports customers regulated by the CCLD Department unit by assisting with inquiries, conducting basic research based on applicable statutes and rules, and helping ensure accurate and timely responses. The position also provides in-person assistance to customers at the CCLD Help Desk located at DLI’s St. Paul office. Performs other duties as assigned.

Minimum Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.
• Ability to communicate verbally and in writing with internal and external customers and to read, explain and interpret a variety of materials to exam candidates.
• Math skills sufficient to perform basic calculations and assure proper fees are paid.
• Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.
• Database management skills sufficient to enter and retrieve data and run daily reports to verify data for completeness, accuracy and discrepancies.
• Skill working with Microsoft Office applications such as Teams, Outlook, Word, etc.

Preferred Qualifications

• Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.
• Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).

Additional Requirements

It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Criminal History Check, Driver’s License Check, Social Security and Address Verification, Conflict of Interest Review, Education/License Verification.

About Labor & Industry Dept

The Department of Labor and Industry ensures Minnesota’s work and living environments are equitable, healthy and safe. The agency oversees the state's programs for apprenticeship, construction codes and licensing, dual-training pipeline, occupational safety and health, wage and hour standards, workers’ compensation and youth skills training programs.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.