DSI Customer Service Specialist

City of Saint Paul; Saint Paul (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid vacation and sick time

Job summary

The City of Saint Paul, Minnesota is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and other regulatory services. You’ll help customers navigate requirements, process transactions, and connect them with the information they need.

The role requires working Monday through Friday from 8 am to 4:30 pm in the DSI office at 375 Jackson Street, downtown Saint Paul.

Qualifications

• Six years of progressively responsible clerical, administrative support, or customer service experience.
• Two years of the required work experience must include performing complex customer service functions involving cash handling, payment processing or financial transactions using computerized systems within a regulatory environment.

Responsibilities

• Provide expert level support for licensing, permitting, inspections, and related services.
• Assist customers in preparing and issuing business licenses and building permits.
• Calculate and collect fees, issue receipts, and balance daily transactions.
• Resolve inquiries related to license and building permit functions and code enforcement.

Skills

Customer service

Cash handling

Payment processing

Record-keeping

Education

Associate Degree in Business or related field

Job description

The Department of Safety and Inspections (DSI) is seeking Customer Service Specialists to provide expert level support for licensing, permitting, inspections, and other regulatory services. You’ll help customers navigate complex requirements, process transactions, and connect them with the information they need.

What you can expect to do:

• Deliver exceptional customer service by providing accurate information and guidance to customers, contractors, and the general public.
• Assist customers in preparing and issuing business licenses and building and trade permits.
• Calculate and collect fees, issue receipts, and balance daily transactions.
• Resolve and/or refer customer inquiries associated with license and building permit functions, code enforcement, fire safety, vacant buildings, code compliance, and other related permits.
• Maintain DSI's online Permitting and Licensing System.
• Conduct record searches, compile information, and prepare reports.
• For more information and essential functions, see our job description.

Information Specific to this Position:

This position is required to work Monday through Friday from 8 am to 4:30 pm in the DSI office located at 375 Jackson Street in downtown Saint Paul.

Our Benefits:

• We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.

Equity, Inclusion and Belonging:

The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us.

Six years of progressively responsible clerical, administrative support, or customer service experience, two years of which must be at the Office Assistant III level or equivalent. At least two years of the required work experience must include performing complex customer service functions involving cash handling, payment processing or financial transactions using computerized systems within a compliance-driven or regulatory environment. Such environments may include business licensing and permitting, fire safety, code compliance, zoning, public utilities, or land use.

An Associate Degree in Business or a related field may substitute for up to two years of the general required experience.

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.

Pre-Employment Screening:

This position requires a credit check, non-federal drug test, and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.

The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Veteran’s Preference:

If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

Equal Employment Opportunity Statement:

The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.