Senior Customer Service Specialist - Order & Accounts

Packaging Corporation of America; Marshalltown (IA); Vor Ort; USD 49.000 - 73.000; Vollzeit

Benefits dieser Stelle

Three weeks paid vacation

Paid holidays

401(k) with company match

Zusammenfassung

Packaging Corporation of America is seeking a Senior Customer Service Representative in Iowa to provide superior service to customers, manage orders, and coordinate with design, sales and production teams. The role supports on-time delivery, accurate invoicing and effective communication across departments.

Ideal candidates will have 5 years in customer service handling orders, proficiency with Word, Excel and Outlook, and a strong ability to build relationships with customers and internal

Qualifikationen

• Education equivalent to high school diploma required.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
• Associates degree or college accounting coursework is a plus.
• Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.
• Previous experience using an automated order entry system.

Aufgaben

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.
• May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

Kenntnisse

Customer service

Relationship building

Communication

Attention to detail

Time management

Ausbildung

High school diploma

Associates degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Order entry system

Jobbeschreibung

Packaging Corporation of America is seeking a Senior Customer Service Representative in Iowa to provide superior service to customers, manage orders, and coordinate with design, sales and production teams. The role supports on-time delivery, accurate invoicing and effective communication across departments.

Ideal candidates will have 5 years in customer service handling orders, proficiency with Word, Excel and Outlook, and a strong ability to build relationships with customers and internal