Customer Service Rep — Packaging & Order Expert

Packaging Corporation of America; Woodway (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

401k with match

Medical/Dental/Vision

Job summary

Packaging Corporation of America is looking for a Customer Service Representative to provide superior service, respond to inquiries about product availability, pricing, freight rates, and billing adjustments. The role involves handling orders, tracking status, and ensuring accuracy in invoicing.

You will collaborate with Sales, Design and Production teams to meet customer requirements, schedule production, confirm delivery dates, and manage changes while maintaining organized customer files and

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Communication

Analytical skills

Organizational skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation of America is looking for a Customer Service Representative to provide superior service, respond to inquiries about product availability, pricing, freight rates, and billing adjustments. The role involves handling orders, tracking status, and ensuring accuracy in invoicing.

You will collaborate with Sales, Design and Production teams to meet customer requirements, schedule production, confirm delivery dates, and manage changes while maintaining organized customer files and