Senior Customer Service & Orders Specialist

Packaging Corporation of America; Landisville (PA); On-site; USD 54,000 - 81,000; Full time

Benefits offered by this job

Bonus: Annual performance-based

Paid vacation: three weeks per year

Paid holidays

401k with company match

Medical, dental, and vision coverage

Life, AD&D, and disability coverage

Job summary

Packaging Corporation of America (PCA) is seeking a Senior Customer Service Representative to deliver superior service to customers. This role handles inquiries about product availability, pricing, freight rates, allocations, and delivery dates, while receiving new orders and monitoring status of current orders.

Responsibilities include resolving billing issues, coordinating with internal teams, and maintaining strong customer relationships in a fast-paced environment that may require flexible

Qualifications

• Education equivalent to high school diploma required.
• Five years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaint
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.
• May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

Skills

Customer service

Order processing

Communication

Multitasking

Relationship building

Detail-oriented

Team collaboration

Problem solving

Education

High school diploma

Associates degree (accounting) preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Order entry system

Job description

Packaging Corporation of America (PCA) is seeking a Senior Customer Service Representative to deliver superior service to customers. This role handles inquiries about product availability, pricing, freight rates, allocations, and delivery dates, while receiving new orders and monitoring status of current orders.

Responsibilities include resolving billing issues, coordinating with internal teams, and maintaining strong customer relationships in a fast-paced environment that may require flexible