Senior Customer Success & Account Manager

Packaging Corporation of America; Newark (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

3 weeks vacation

401k with employer matching

Paid holidays

Health, dental & vision

Life insurance

Job summary

Packaging Corporation of America is seeking a Senior Customer Service Representative to act as internal account manager for key customers. You will respond to inquiries on product availability, pricing, freight, and delivery dates, process new orders, monitor status, and resolve billing issues, supporting Sales and production teams to meet customer needs.

Required experience includes 5 years in customer service with order entry, strong computer skills (Word, Excel, Outlook) and familiarity with

Qualifications

• Education equivalent to high school diploma required.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook as well as various customer required databases, such as Ariba.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Skills

Customer service

Order entry

Relationship building

Communication

Analytical skills

Education

High school diploma

Associates degree (preferred)

Tools

Ariba

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Packaging Corporation of America is seeking a Senior Customer Service Representative to act as internal account manager for key customers. You will respond to inquiries on product availability, pricing, freight, and delivery dates, process new orders, monitor status, and resolve billing issues, supporting Sales and production teams to meet customer needs.

Required experience includes 5 years in customer service with order entry, strong computer skills (Word, Excel, Outlook) and familiarity with