Senior Customer Success & Order Coordinator

Packaging Corporation of America; Harrisonburg (VA); On-site; USD 58,000 - 67,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

401(k) with matching

Medical, dental and vision coverage

Job summary

Packaging Corporation of America (PCA) is seeking a Senior Customer Service Representative to provide superior service, manage orders from entry to delivery, and resolve billing concerns. This role supports production planning and coordinates with sales, design, and production teams to meet customer requirements.

The position requires five years of customer service experience with order entry; strong MS Word/Excel/Outlook skills; and the ability to work in a fast-paced environment with flexible

Qualifications

• Education equivalent to high school diploma required.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
• Associates degree or college accounting coursework preferred.
• Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry (preferred).
• Previous experience using an automated order entry system (preferred).

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Coordinate with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate important information to Sales Representatives and internal teams.
• Support production scheduling, delivery dates, order changes, and issue resolution.
• Maintain organized customer files and assist with billing adjustments as needed.
• Manage on-hand inventory levels and reconcile with customer orders and forecasts.

Skills

Customer service

Order entry systems

Relationship building

Communication skills

Analytical skills

Multitasking

Education

High school diploma

Associates degree or accounting coursework

Tools

Microsoft Word

Excel

Outlook

Job description

Packaging Corporation of America (PCA) is seeking a Senior Customer Service Representative to provide superior service, manage orders from entry to delivery, and resolve billing concerns. This role supports production planning and coordinates with sales, design, and production teams to meet customer requirements.

The position requires five years of customer service experience with order entry; strong MS Word/Excel/Outlook skills; and the ability to work in a fast-paced environment with flexible