Senior Customer Service & Order Coordination

Colonial Group; Marshalltown (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Colonial Group in the United States, Iowa, Marshalltown area seeks a Senior Customer Service Representative to deliver superior service. You will respond to inquiries about product availability, pricing, freight rates, and delivery dates, receive new orders, and monitor order status to ensure accurate invoicing and on-time delivery.

Responsibilities include coordinating with design, sales and production teams, maintaining customer files, resolving billing issues, managing inventory, and

Qualifications

• Education equivalent to high school diploma.
• Five years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining/building strong positive customer relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track orders through scheduling.
• Coordinate with internal departments to ensure on-time delivery and invoicing accuracy.
• Inform Sales Representatives of account activity and pertinent order information.
• Coordinate requests for specs, availability, shipping, quotes and samples.
• Serve as a link between customer and design, sales and production teams to meet requirements.
• Maintain organized customer files.
• Investigate and resolve billing issues and escalate when needed.
• Manage on-hand inventory levels and reconcile to orders/forecasts; perform month-end counts.
• Provide direction and backup to other customer service representatives as needed.

Skills

Customer service

Communication

Active listening

Organizational skills

Teamwork

Attention to detail

Education

High school diploma

Tools

MS Word

Excel

Outlook

Job description

Colonial Group in the United States, Iowa, Marshalltown area seeks a Senior Customer Service Representative to deliver superior service. You will respond to inquiries about product availability, pricing, freight rates, and delivery dates, receive new orders, and monitor order status to ensure accurate invoicing and on-time delivery.

Responsibilities include coordinating with design, sales and production teams, maintaining customer files, resolving billing issues, managing inventory, and