Senior Customer Service & Solutions Specialist

Motion; Mobile (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick and holiday pay

Job summary

Motion is seeking a Senior Customer Service Representative in Mobile, Alabama to respond to customer inquiries and manage orders. This role involves building strong relationships with customers, guiding less experienced representatives, and ensuring customer satisfaction. The ideal candidate will have at least five years of experience in customer service, excellent communication, and negotiation skills, alongside a high school diploma. Enjoy a comprehensive benefits package including healthcare and 401(k).

Qualifications

• Typically requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.
• Excellent communication skills including written, verbal, and listening.

Responsibilities

• Responds to customer inquiries and places customer orders.
• Builds customer relationships to drive repeat business.
• Provides coaching and guidance to less experienced representatives.

Skills

Excellent communication skills

Multi-tasking ability

Negotiation skills

Strong product knowledge

Attention to detail

Education

High school diploma or GED

Tools

Computer skills

Job description

Motion is seeking a Senior Customer Service Representative in Mobile, Alabama to respond to customer inquiries and manage orders. This role involves building strong relationships with customers, guiding less experienced representatives, and ensuring customer satisfaction. The ideal candidate will have at least five years of experience in customer service, excellent communication, and negotiation skills, alongside a high school diploma. Enjoy a comprehensive benefits package including healthcare and 401(k).