Senior Customer Service & Solutions Specialist

Motion Industries (MOT); Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Motion Industries in Birmingham, AL seeks a Senior Customer Service Representative to respond to customer inquiries, provide quotes, and place orders. You will build relationships, guide junior reps, and help ensure accurate product and service delivery.

Responsibilities include processing orders by phone, fax, or email; negotiating prices within guidelines to protect gross profit; expediting backorders and coordinating shipping and inventory for assigned customers.

Qualifications

• High school diploma or GED with 5+ years related experience.
• Strong reliability, organization and attention to detail.
• Excellent written and verbal communication skills; able to multi-task.
• Proficient computer skills and negotiation abilities.
• Strong product knowledge and customer service focus.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Place customer orders by phone, fax, email or in person.
• Negotiate sale/purchase prices within parameters to protect gross profit.
• Build customer relationships to drive repeat business and process improvements.
• Determine cost-effective shipping methods and manage inventory for customers.
• Expedite backorders and handle returns as needed.
• Provide guidance to less experienced Customer Service Representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Birmingham, AL seeks a Senior Customer Service Representative to respond to customer inquiries, provide quotes, and place orders. You will build relationships, guide junior reps, and help ensure accurate product and service delivery.

Responsibilities include processing orders by phone, fax, or email; negotiating prices within guidelines to protect gross profit; expediting backorders and coordinating shipping and inventory for assigned customers.