Senior Customer Service & Solutions Advisor

Motion; Roanoke (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation and sick pay

Job summary

Motion seeks a Senior Customer Service Representative to respond to customer inquiries and manage orders with minimal supervision. The ideal candidate will possess strong communication skills, customer relationship management abilities, and the capability to guide less experienced team members.

Candidates should have a high school diploma and five or more years' related experience. Strong negotiation skills and attention to detail, alongside the ability to provide excellent customer service, are essential for success in this role.

Qualifications

• Five or more years of related experience or an equivalent combination.

Responsibilities

• Respond to customer inquiries and place customer orders.
• Develop and broaden relationships with customers.
• Provide coaching to less experienced Customer Service Representatives.
• Determine the most cost effective shipping method for customer orders.

Skills

Excellent communication skills

Ability to multi-task

Excellent negotiation skills

Strong product knowledge

Attention to detail

Education

High school diploma or GED

Job description

Motion seeks a Senior Customer Service Representative to respond to customer inquiries and manage orders with minimal supervision. The ideal candidate will possess strong communication skills, customer relationship management abilities, and the capability to guide less experienced team members.

Candidates should have a high school diploma and five or more years' related experience. Strong negotiation skills and attention to detail, alongside the ability to provide excellent customer service, are essential for success in this role.