Senior Customer Service & Solutions Specialist

USA MOT Motion Industries, Inc.; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Durham, NC seeks a Senior Customer Service Representative in Durham, NC. Under limited supervision, you will respond to customer inquiries, quote products, and place orders to ensure accurate fulfillment and strong service levels.

You will develop relationships with customers, coach junior staff, and help optimize pricing within approved parameters to support profitability. A high school diploma and 5+ years’ related experience are typical requirements.

Qualifications

• High school diploma or GED plus 5+ years related experience.
• Excellent communication and negotiation skills.
• Ability to manage multiple tasks with strong time management.

Responsibilities

• Respond to complex customer inquiries, provide quotes, and enter orders.
• Place orders by phone, fax, email, or in person (walk-in).
• Influence gross profit by negotiating prices within parameters.
• Build customer relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels and expedite backorders as needed.
• Compute cost-effective shipping methods for orders.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

5+ years related experience

Job description

Motion Industries in Durham, NC seeks a Senior Customer Service Representative in Durham, NC. Under limited supervision, you will respond to customer inquiries, quote products, and place orders to ensure accurate fulfillment and strong service levels.

You will develop relationships with customers, coach junior staff, and help optimize pricing within approved parameters to support profitability. A high school diploma and 5+ years’ related experience are typical requirements.