Senior Customer Service & Orders Pro

Motion; Cedarcrest (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in North Carolina seeks a Customer Service Representative II to respond to product inquiries, generate quotes, and efficiently handle order entry and processing. You will negotiate pricing within authorized limits, help maintain inventory levels, coordinate shipping, and support less experienced teammates while delivering reliable service.

This role requires excellent communication, strong computer skills, attention to detail, and the ability to multi-task in a fast-paced

Qualifications

• High school diploma or GED with 3–5 years of relevant experience.
• Excellent communication (written, verbal, listening) and strong organization.
• Reliable, detail-oriented, with strong computer skills.
• Basic product knowledge and negotiation abilities.

Responsibilities

• Respond to customer inquiries regarding products and quotes, and process orders.
• Place orders via phone, fax, email, or in person; expedite backorders.
• Negotiate price within parameters to influence gross profit.
• Maintain inventory levels and source products from available inventories.
• Assist customers with returns and resolve issues; support junior staff.
• Determine cost-effective shipping methods and manage timely deliveries.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Time management

Strong computer skills

Negotiation skills

Basic product knowledge

Education

High school diploma or GED

Job description

Motion Industries in North Carolina seeks a Customer Service Representative II to respond to product inquiries, generate quotes, and efficiently handle order entry and processing. You will negotiate pricing within authorized limits, help maintain inventory levels, coordinate shipping, and support less experienced teammates while delivering reliable service.

This role requires excellent communication, strong computer skills, attention to detail, and the ability to multi-task in a fast-paced