Senior Customer Service & Solutions Specialist

Genuine Parts Company; Jersey (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and holiday pay

Tuition reimbursement

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and process orders. This role builds strong customer relationships to understand needs and drive repeat business, while guiding junior CSRs and ensuring accurate order fulfillment.

You will negotiate pricing within parameters, source products, and determine cost-effective shipping. A high school diploma and 5+ years related experience are typical requirements.

Qualifications

• High school diploma or GED required.
• 5+ years of related experience or equivalent combination.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in counter sales.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains inventory levels and expedites backorders for customers.
• Sourcing products from branch, DC, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• Provides coaching and guidance to less experienced CSRs.

Skills

Reliability and attention to detail

Excellent communication

Multi-tasking and time management

Excellent computer skills

Strong negotiation skills

Product knowledge

Education

High school diploma or GED

5+ years related experience

Job description

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and process orders. This role builds strong customer relationships to understand needs and drive repeat business, while guiding junior CSRs and ensuring accurate order fulfillment.

You will negotiate pricing within parameters, source products, and determine cost-effective shipping. A high school diploma and 5+ years related experience are typical requirements.