Senior Customer Service & Solutions Specialist

Genuine Parts Company; Chattanooga (TN); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Motion Industries is seeking a Senior Customer Service Representative in Chattanooga, TN to respond to complex inquiries, quote products, and process orders with accuracy and speed. You will develop relationships with customers to understand needs, guide less experienced team members, and ensure orders align with company policies while maximizing customer satisfaction and profitability.

This role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced

Formación

• High school diploma or GED required.
• 5+ years of related experience.
• Excellent communication and negotiation skills.
• Strong product knowledge.

Responsabilidades

• Respond to complex inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, or in person.
• Negotiate pricing within parameters to protect gross profit.
• Build customer relationships to drive repeat business.
• Manage inventory and expedite backorders.

Conocimientos

Communication skills

Customer service

Negotiation

Time management

Attention to detail

Product knowledge

Educación

High School Diploma or GED

Descripción del empleo

Motion Industries is seeking a Senior Customer Service Representative in Chattanooga, TN to respond to complex inquiries, quote products, and process orders with accuracy and speed. You will develop relationships with customers to understand needs, guide less experienced team members, and ensure orders align with company policies while maximizing customer satisfaction and profitability.

This role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced