Senior Customer Service & Orders Specialist

Genuine Parts; Baton Rouge (LA); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Baton Rouge, LA is seeking a Senior Customer Service Representative to respond to complex inquiries, process orders, and guide customers to fulfill needs and expectations. You will leverage deep product knowledge to quote accurately and drive repeat business.

Key duties include negotiating prices within parameters, managing multiple orders, and coaching junior staff. This full-time role requires a strong service mindset and reliable performance in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED and five or more years of related experience or equivalent combination.
• Strong communication and negotiation abilities are essential.
• Ability to manage multiple tasks and maintain accuracy in order entry and quotes.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or in person.
• Influences gross profit through price negotiations within parameters.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds relationships to drive repeat business and improve processes.
• Ensures inventory levels are adequate and orders are fulfilled.
• Sources products across branch and supplier inventories to meet customer needs.
• Determines cost-effective shipping methods for orders.

Skills

Attention to detail

Excellent communication

Multi-tasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Tools

None

Job description

Motion Industries in Baton Rouge, LA is seeking a Senior Customer Service Representative to respond to complex inquiries, process orders, and guide customers to fulfill needs and expectations. You will leverage deep product knowledge to quote accurately and drive repeat business.

Key duties include negotiating prices within parameters, managing multiple orders, and coaching junior staff. This full-time role requires a strong service mindset and reliable performance in a fast-paced environment.