Senior Customer Service & Solutions Advisor

Motion; Bangor (ME); Hybrid; USD 66,965,000 - 87,166,000; Full time

Job summary

Motion Industries seeks a Senior Customer Service Representative to respond to diverse customer inquiries, quote pricing, and place orders on-site in Bangor, ME. The role focuses on deep product knowledge, relationship-building, and coaching junior reps to improve service quality.

The position requires a high school diploma or GED with 5+ years in related roles, strong communication, and negotiation skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED with 5+ years of related experience.

Responsibilities

• Respond to complex inquiries and provide quotes.
• Place customer orders by phone, fax, email, or walk-in.
• Negotiate pricing to maximize profit within parameters.
• Maintain inventory levels and expedite backorders.
• Coach and guide less experienced reps.
• Share product knowledge to support customers.

Skills

Customer service

Communication

Negotiation

Multi-tasking

Detail oriented

Education

High school diploma or GED

Job description

Motion Industries seeks a Senior Customer Service Representative to respond to diverse customer inquiries, quote pricing, and place orders on-site in Bangor, ME. The role focuses on deep product knowledge, relationship-building, and coaching junior reps to improve service quality.

The position requires a high school diploma or GED with 5+ years in related roles, strong communication, and negotiation skills, and the ability to manage multiple tasks in a fast-paced environment.