Senior Customer Service & Solutions Advisor

Genuine Parts Company; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and ensure customer expectations are met. Under limited supervision, you will develop relationships with customers and guide less experienced reps.

The role requires five or more years of related experience and a high school diploma or GED. You will handle quotes, order entry, and pricing within authorized limits while maintaining product knowledge and professional communication.

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience.

Responsibilities

• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and ensure customer expectations are met. Under limited supervision, you will develop relationships with customers and guide less experienced reps.

The role requires five or more years of related experience and a high school diploma or GED. You will handle quotes, order entry, and pricing within authorized limits while maintaining product knowledge and professional communication.