Senior Customer Service & Orders Specialist

Motion; Omaha (NE); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Motion Industries seeks a Senior Customer Service Representative to handle complex inquiries, quote requests, and order entry. You will build relationships to understand customer needs and drive service excellence in a fast-paced environment.

Responsibilities include negotiating pricing within policy, managing backorders, sourcing products, coordinating shipping, and guiding less experienced teammates while maintaining accurate records and strong product knowledge.

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders and prepares orders for shipment.
• Sourcing products from branch, DC, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• May handle customer returns.
• Mentors less experienced CSRs.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries seeks a Senior Customer Service Representative to handle complex inquiries, quote requests, and order entry. You will build relationships to understand customer needs and drive service excellence in a fast-paced environment.

Responsibilities include negotiating pricing within policy, managing backorders, sourcing products, coordinating shipping, and guiding less experienced teammates while maintaining accurate records and strong product knowledge.