Senior Customer Service & Solutions Advisor

Genuine Parts Company; Bangor (ME); On-site; USD 49,000 - 63,000; Full time

Job summary

Genuine Parts Company, Motion Industries, Bangor, ME, seeks a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring needs are met. You will influence pricing within parameters and coach junior staff while maintaining strong product knowledge.

The role involves order entry via multiple channels, inventory coordination, and providing exemplary service to secure repeat business. Excellent communication and multitasking skills are essential.

Qualifications

• Typically requires a high school diploma or GED and five or more years of related experience.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Place customer orders by phone, fax, email, or in person.
• Negotiate pricing within parameters to maximize profit.
• Build customer relationships to drive repeat business.
• Manage inventory to meet customer demand.
• Coach and guide junior representatives.
• Handle returns and select shipping methods.
• Ensure quality and safety in the branch.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Genuine Parts Company, Motion Industries, Bangor, ME, seeks a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring needs are met. You will influence pricing within parameters and coach junior staff while maintaining strong product knowledge.

The role involves order entry via multiple channels, inventory coordination, and providing exemplary service to secure repeat business. Excellent communication and multitasking skills are essential.