Customer Service & Orders Specialist

Genuine Parts Company; Chattanooga (TN); On-site; USD 34,000 - 44,000; Full time

Job summary

Motion Industries in Chattanooga, TN seeks a Customer Service Representative to accurately fulfill customer orders under supervision and handle incoming calls. You will respond to inquiries, provide quotes, enter orders by phone, fax, email, or walk-in, and help source products while balancing price and profitability.

The role emphasizes reliability, communication, and attention to detail, with opportunities to improve processes and build lasting customer relationships.

Qualifications

• High school diploma or GED required; 0–3 years related experience preferred.
• Strong communication skills and attention to detail; able to multitask and meet deadlines.
• Experience with customer orders, quotes, and basic negotiation helps.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter orders via telephone, fax, email, or walk-in; process orders accurately.
• Negotiate price within parameters to influence gross profit while meeting customer needs.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels by ordering items and coordinating with branches.
• Determine cost-effective shipping methods for orders and manage backorders.
• Assist with returns and support the accounts representatives to ensure customer satisfaction.

Skills

Customer service

Communication skills

Multi-tasking

Negotiation

Education

High school diploma

Tools

CRM software

Email systems

Job description

Motion Industries in Chattanooga, TN seeks a Customer Service Representative to accurately fulfill customer orders under supervision and handle incoming calls. You will respond to inquiries, provide quotes, enter orders by phone, fax, email, or walk-in, and help source products while balancing price and profitability.

The role emphasizes reliability, communication, and attention to detail, with opportunities to improve processes and build lasting customer relationships.