Senior Customer Service & Sales Support Specialist

Motion; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Job summary

Motion Industries in Chattanooga, TN seeks a Senior Customer Service Representative to respond to customer inquiries, place orders, and apply in-depth product knowledge to meet expectations.

You will mentor less experienced staff, coordinate quotes and shipments, and help optimize pricing within approved guidelines to support gross profit while building lasting customer relationships.

Qualifications

• High school diploma or GED required with 5+ years in a related role.
• Strong communication and negotiation skills.
• Ability to handle complex customer inquiries and quotes.

Responsibilities

• Responds to complex customer inquiries and handles order entry.
• Places orders via telephone, email, or walk-in and provides quotes.
• Builds relationships to drive repeat business and customer satisfaction.
• Negotiates prices within approved parameters to influence gross profit.
• Maintains inventory levels and coordinates shipping methods.
• Mentors less experienced team members.
• Ensures accurate product knowledge and adherence to policies.

Skills

Customer service

Communication

Negotiation

Multi-tasking

Product knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Motion Industries in Chattanooga, TN seeks a Senior Customer Service Representative to respond to customer inquiries, place orders, and apply in-depth product knowledge to meet expectations.

You will mentor less experienced staff, coordinate quotes and shipments, and help optimize pricing within approved guidelines to support gross profit while building lasting customer relationships.