Senior Customer Service & Sales Support Specialist

Genuine Parts Company; Baton Rouge (LA); On-site; USD 28,000 - 39,000; Full time

Job summary

Motion Industries in Baton Rouge, LA seeks a Senior Customer Service Representative to respond to complex inquiries, quote products, and process orders. You will influence gross profit by negotiating pricing within guidelines and support ongoing relationships with customers.

The role requires a high school diploma or GED and 5+ years of related experience, excellent communication and computer skills, and the ability to multi-task while maintaining accuracy and efficiency.

Qualifications

• Requires a high school diploma or GED with 5+ years of related experience.
• Strong communication, negotiation, and product knowledge.
• Ability to multi-task and manage time effectively.
• Excellent computer skills and attention to detail.
• Valid driver’s license preferred.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries’ gross profit through negotiating the sale and purchase price within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedites backorders and ships orders.
• Sourcing products across inventory resources.
• Determines cost-effective shipping methods.
• May handle customer returns.
• Provides coaching to less experienced CSRs.
• Assists others with addressing customer needs and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Excellent computer skills

Excellent negotiation

Strong product knowledge

Education

High school diploma or GED

5+ years related experience

Job description

Motion Industries in Baton Rouge, LA seeks a Senior Customer Service Representative to respond to complex inquiries, quote products, and process orders. You will influence gross profit by negotiating pricing within guidelines and support ongoing relationships with customers.

The role requires a high school diploma or GED and 5+ years of related experience, excellent communication and computer skills, and the ability to multi-task while maintaining accuracy and efficiency.