Senior Customer Service & Sales Support Specialist

Genuine Parts; Madison Heights (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Motion Industries in Madison Heights, MI is seeking a Senior Customer Service Representative to respond to complex inquiries, provide quotes, and process orders with limited supervision. You will apply deep product knowledge to meet customer expectations and support the sales process with accurate order entry and attentive service.

The role emphasizes strong communication, multitasking, and coaching of junior representatives, with a focus on driving repeat business and ensuring inventory

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit by negotiating sale and purchase prices within established parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures appropriate inventory levels for customers and expedites backorders when needed.
• Sourcing products from various inventories to fulfill orders and determine cost-effective shipping methods.

Skills

Reliability

Communication

Multitasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Madison Heights, MI is seeking a Senior Customer Service Representative to respond to complex inquiries, provide quotes, and process orders with limited supervision. You will apply deep product knowledge to meet customer expectations and support the sales process with accurate order entry and attentive service.

The role emphasizes strong communication, multitasking, and coaching of junior representatives, with a focus on driving repeat business and ensuring inventory