Senior Customer Service Representative

Oliver Wyman; Riverside (CA); Hybrid; USD 95,000 - 141,000; Full time

Benefits offered by this job

Robust benefits suite

Job summary

Oliver Wyman in Riverside, CA is hiring for a Senior Customer Service Representative on a hybrid schedule. The role offers a salary range of $95,000 to $141,000 annually, with mentorship to strengthen sales and marketing acumen.

A senior stake in Oliver Wyman’s direction is highlighted as part of the opportunity, balancing field activity with strategic planning. The ideal candidate excels in communication, documentation, conflict resolution, and public speaking, and brings at least five years of

Qualifications

• 5 years of experience in sales/marketing or customer success.
• Ability to read intent data and route hot leads.
• Forecasting bookings and closing deals demonstrated.

Responsibilities

• Read intent data and route the Riverside hot leads first
• Drive upsell and renewal conversations with existing Oliver Wyman accounts
• Show up at Riverside, CA networking nights with a reason to follow up
• Write follow-ups that get answered, not the ones that get ignored
• Maintain accurate records in the CRM and forecast monthly bookings
• Sniff out the Customer Success gap that's leaking deals at handoff
• Pair a $95,000 - $141,000 quota with the discipline to forecast it straight
• Own the funnel from first click to closed-won, top to bottom

Skills

Communication

Documentation

Conflict resolution

Public speaking

Job description

The brands that win in CA obsess over Five9, and Oliver Wyman is staffing this Senior Customer Service Representative role to do exactly that. This is $95,000 - $141,000 for 5 years of Five9, a hybrid schedule, and a senior stake in where Oliver Wyman heads next.

Key Responsibilities

• Read intent data and route the Riverside hot leads first
• Drive upsell and renewal conversations with existing Oliver Wyman accounts
• Show up at Riverside, CA networking nights with a reason to follow up
• Write follow-ups that get answered, not the ones that get ignored
• Maintain accurate records in the CRM and forecast monthly bookings
• Sniff out the Customer Success gap that's leaking deals at handoff
• Pair a $95,000 - $141,000 quota with the discipline to forecast it straight
• Own the funnel from first click to closed-won, top to bottom

What You'll Bring

• A communicator who can disagree without making it personal
• The discipline to document while it's fresh, not after it's forgotten
• Fluency across Conflict Resolution and Public Speaking, with strong opinions on both
• 5 years that taught you which corners can be cut

Long obsessed with Public Speaking, Oliver Wyman has turned a Riverside office into one of the no-ego centers of sales marketing innovation in CA. We protect Fridays for learning, so spend them chasing Public Speaking or Troubleshooting, your call.

You get $95,000 - $141,000, a robust benefits suite, and hands-on mentorship aimed at making you a stronger sales marketing professional.

Stamped current this morning, the hybrid opportunity awaits your application.