Customer Service Representative

Strategic Advantage Inc; Springfield (OH); Remote; USD 57,000 - 82,000; Full time

Benefits offered by this job

Mentorship

Flexible schedule

Growth opportunities

Job summary

Strategic Advantage Inc in Springfield, OH is seeking a Customer Service Representative to support growth marketing from a remote location. You will own customer interactions, route high-intent leads, and back renewals while collaborating with creative, product, and operations teams.

The role rewards strong time-management, ownership, and Five9 proficiency to help exceed quarterly targets. This position offers mentorship, flexibility, and real growth opportunities within a fast-paced, flat

Qualifications

• Read intent data and route Springfield hot leads first.
• Track pipeline and report results to leadership weekly.
• Negotiate renewals before contracts go quiet.
• Coordinate cross-functional launches with creative, product, and operations.

Responsibilities

• Read intent data and route Springfield hot leads first.
• Convert webinar attendees into sales marketing demos within 48 hours.
• Track pipeline performance and report results to leadership each week.
• Negotiate renewals before the sales marketing contract goes quiet.
• Coordinate cross-functional launches with creative, product, and operations.

Skills

Time-management

Ownership mindset

Phone etiquette

Escalation management

Negotiation

Tools

Five9

Job description

Looking for your next chapter in growth marketing? Strategic Advantage Inc wants a Customer Service Representative ready to make an impact in Springfield. A remote Customer Service Representative post in Springfield that values Five9 over 4 years, pays $57,000 - $82,000, and never boxes you in.

Key Responsibilities

• Read intent data and route the Springfield hot leads first
• Beat last quarter's $57,000 - $82,000 number without burning the pipeline
• Line up the growth-minded sponsorships that put Strategic Advantage Inc in front of buyers
• Keep a finger on competitor pricing across OH
• Convert webinar attendees into sales marketing demos within 48 hours
• Track pipeline performance and report results to leadership each week
• Negotiate renewals before the sales marketing contract goes quiet
• Coordinate cross-functional launches with creative, product, and operations

What You'll Bring

• Comfortable owning projects from concept through delivery
• Strong time-management skills and a bias toward action
• Phone Etiquette fundamentals plus the Five9 polish clients notice
• An appetite for ownership that scales with the stakes
• Mid-level fluency in Escalation Management, with Negotiation on your roadmap

Strategic Advantage Inc is a flat-and-fast Springfield, OH studio where Salesforce Service Cloud gets treated with the seriousness most companies reserve for marketing. Burnout is treated as a system bug at Strategic Advantage Inc, not a badge of agile honor.

We pay $57,000 - $82,000 for this sales marketing position and back it with mentorship, flexibility, and real growth opportunities.

This Springfield, OH opening is current, active, and reviewing folks now.