Senior Customer Service Representative

Bank of America; Eugene (OR); Sur place; USD 92 000 - 125 000; Plein temps

Avantages offerts par ce poste

Full benefits

Dedicated learning time

Résumé du poste

Bank of America is seeking a commercially minded Senior Customer Service Representative in Eugene, OR. You will own CRM-driven cross-selling initiatives, turning analytics into scalable revenue, with a salary range of $92,000 to $125,000 per year.

Expect a deadline-driven, autonomy-rich environment where your sales marketing skills help fuel growth. From day one you’ll contribute to campaigns, manage referrals, and optimize spend against revenue targets while leveraging Intercom.

Qualifications

• 5+ years thriving in a deadline-driven sales marketing environment.

Responsabilités

• Market the field intel to sharpen next quarter's ads.
• Pursue warm referrals before competitors in Eugene.
• Analyze campaign metrics and optimize spend against revenue targets.
• Create email sequences that get opened and engaged.
• Provide CRM signals that indicate buyer readiness.

Connaissances

CRM software

Sales mindset

Rapport building

Intercom

Outils

Intercom

Description du poste

We need a commercially minded Senior Customer Service Representative who can turn CRM Software and Cross-selling into repeatable, scalable revenue. From day one you own a slice of the sales marketing mission, earn $92,000 - $125,000, and lean on 5 years to move fast.

Key Responsibilities

• Hand marketing the field intel that sharpens next quarter's ads
• Chase down warm referrals before competitors in Eugene get the call
• Analyze campaign metrics and optimize spend against revenue targets
• Stand up email sequences that get opened, not buried
• Feed sales the CRM Software signals that say a buyer is ready now
• Sell the gloriously-unglamorous roadmap, not just today's feature set
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Build the campaign calendar that keeps Eugene, OR pipeline full year-round

What You'll Bring

• Experience thriving in a proudly-imperfect, deadline-driven setting like Bank of America
• 5 years of learning when to trust the process and when to break it
• Strong rapport-building skills and a genuinely positive presence
• 5+ years putting Intercom to work in a sales marketing setting
• Hands-on sales marketing experience that holds up to follow-up questions

Every product at Bank of America reflects the maker-minded standards our Eugene, OR team holds itself to. We give people autonomy early and trust them to ask for support when they need it.

We provide a $92,000 - $125,000 salary, full benefits, and dedicated time each week to learn new Presentation Skills and Churn Reduction tools.

Last touched this morning, the Senior Customer Service Representative listing remains active and unfilled.