Senior Inside Sales & Customer Success Lead (Hybrid)

Oliver Wyman; Riverside (CA); Hybrid; USD 95,000 - 141,000; Full time

Benefits offered by this job

Robust benefits suite

Job summary

Oliver Wyman in Riverside, CA is hiring for a Senior Customer Service Representative on a hybrid schedule. The role offers a salary range of $95,000 to $141,000 annually, with mentorship to strengthen sales and marketing acumen.

A senior stake in Oliver Wyman’s direction is highlighted as part of the opportunity, balancing field activity with strategic planning. The ideal candidate excels in communication, documentation, conflict resolution, and public speaking, and brings at least five years of

Qualifications

• 5 years of experience in sales/marketing or customer success.
• Ability to read intent data and route hot leads.
• Forecasting bookings and closing deals demonstrated.

Responsibilities

• Read intent data and route the Riverside hot leads first
• Drive upsell and renewal conversations with existing Oliver Wyman accounts
• Show up at Riverside, CA networking nights with a reason to follow up
• Write follow-ups that get answered, not the ones that get ignored
• Maintain accurate records in the CRM and forecast monthly bookings
• Sniff out the Customer Success gap that's leaking deals at handoff
• Pair a $95,000 - $141,000 quota with the discipline to forecast it straight
• Own the funnel from first click to closed-won, top to bottom

Skills

Communication

Documentation

Conflict resolution

Public speaking

Job description

Oliver Wyman in Riverside, CA is hiring for a Senior Customer Service Representative on a hybrid schedule. The role offers a salary range of $95,000 to $141,000 annually, with mentorship to strengthen sales and marketing acumen.

A senior stake in Oliver Wyman’s direction is highlighted as part of the opportunity, balancing field activity with strategic planning. The ideal candidate excels in communication, documentation, conflict resolution, and public speaking, and brings at least five years of