Customer Success Manager

Oliver Wyman; Orange (CA); On-site; USD 130,000 - 195,000; Full time

Job summary

Oliver Wyman is seeking a Customer Success Manager who treats Cold Calling as a competitive sport and combines 7 years of experience with a $130,000 - $195,000 compensation range.

The role is full-time and based on-site in Orange, CA, with ownership over sales marketing outcomes. You’ll translate empathy dashboards into actionable insights and drive growth while maintaining the integrity of the pipeline.

Qualifications

• Empathy and communication skills for high-stakes emails.
• Ability to translate dashboards into actionable insights for sales teams.
• Ownership mindset for high-stakes, growth-focused role.

Responsibilities

• Translate Empathy dashboards into stories the sales floor actually uses.
• Build the Empathy report leadership checks before the CA review.
• Run the manager account like it's the only one that matters.
• Beat last quarter's revenue target without burning the pipeline.
• Oversee trade shows and pop-ups throughout CA.
• Identify CRM gaps leaking deals at handoff.

Skills

Empathy

Written communication

Ownership mindset

On-site in Orange, CA

Job description

Pipeline doesn't build itself, which is exactly why Oliver Wyman is hiring a Customer Success Manager who treats Cold Calling like a competitive sport. This is where 7 years becomes $130,000 - $195,000, where full-time hours meet real sales marketing ownership, and where Oliver Wyman bets on you.

Key Responsibilities

• Translate Empathy dashboards into stories the sales floor actually uses
• Build the Empathy report leadership checks before the CA review
• Run the manager account like it's the only one that matters
• Beat last quarter's $130,000 - $195,000 number without burning the pipeline
• Run point on trade shows and pop-ups throughout CA
• Sniff out the CRM Software gap that's leaking deals at handoff

What You'll Bring

• A writer's ear for tone in a high-stakes email
• Prior experience working on-site in Orange, CA, or willingness to relocate
• The kind of empathy that makes hard feedback land softly
• An appetite for ownership that scales with the stakes

Oliver Wyman earns its keep by making sales marketing predictable, a human-first promise it has quietly kept across CA. Our CA team treats transparency as a feature, sharing the messy middle, not just the wins.

Combine $130,000 - $195,000 with growth, generous benefits, and a mentor, and you have the reason people stay at Oliver Wyman for years.

Current and accurate as of this visit, the full-time opening stands ready.