Customer Support Specialist

Accenture; Richmond (CA); Remote; USD 95,000 - 136,000; Full time

Benefits offered by this job

Equity

Health benefits

Remote-friendly hours

Job summary

Accenture PLC seeks a Customer Support Specialist who blends curiosity about why customers buy with the skill to close opportunities. The role emphasizes Five9-driven insights, inbound handling, and cross-team collaboration from the Richmond region to nationwide markets.

You’ll help build a data-driven scoring model, improve listening to reduce leaks, and report ROI to guide budget cycles. The package features $95,000–$136,000 annually, equity, health benefits, and remote-friendly hours to

Qualifications

• Experience upselling and a willingness to learn public speaking.
• Comfort steering marketing conversations toward a decision.
• Critical thinking and independent judgment.
• Storytelling that turns data into decisions.

Responsibilities

• Handle inbound calls and rank hot leads with insight.
• Collaborate with product teams to position offerings in Richmond region.
• Maintain relationships and carry the CA number.
• Develop a Five9-driven scoring model the team trusts.
• Identify gaps in active listening affecting deals at handoff.
• Report attribution and ROI to inform budget cycles.
• Beat quarterly targets while protecting the pipeline.
• Test subject lines and optimize winners.

Skills

Upselling

Public Speaking

Critical thinking

Storytelling

Tools

Five9

Job description

The Customer Support Specialist role at Accenture rewards curiosity about why people buy as much as skill at making them. Think $95,000 - $136,000, think remote hours, think 5 years of Five9 turning into ownership you can actually feel at Accenture.

Key Responsibilities

• Pair Inbound Call Handling insight with gut feel to rank the hottest leads
• Collaborate with product teams to position new offerings in the Richmond region
• Carry the CA number and the relationships that make it real
• Stand up a Five9-driven scoring model the whole team believes
• Sniff out the Active Listening gap that's leaking deals at handoff
• Report on attribution and channel ROI to inform the $95,000 - $136,000 budget cycle
• Beat last quarter's $95,000 - $136,000 number without burning the pipeline
• Test three subject lines, kill two, scale the winner

What You'll Bring

• Real proficiency with Upselling, plus willingness to learn Public Speaking fast
• Comfort steering sales marketing conversations toward a decision
• Critical thinking skills and sound, independent judgment
• Storytelling instincts that turn data into a decision

Accenture is where curious, documentation-first people come to build the future of sales marketing. We keep the remote workload sustainable so your best Public Speaking work isn't your last gasp.

We back our team with $95,000 - $136,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

Currently hiring in Richmond, CA, with a fresh listing as of today.