Senior Customer Service Representative

Energy Innovation Corp; Rapid City (SD); Remote; USD 73,000 - 103,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Remote-first

Job summary

InnovateCore in Rapid City, SD is seeking a Senior Customer Service Representative to sustain relationships with local prospects and guide demos from screen share to signature. The role rewards an instinct for what customers want and a proven track record in customer-facing success.

With a $73,000–$103,000 yearly anchor, the position offers mentorship, a strong benefits package, and the flexibility to work remote-first in a supportive team environment.

Qualifications

• 6+ years of relevant customer service or sales experience.
• Strong ability to build relationships and influence stakeholders.
• Demonstrated capacity to work independently with minimal supervision.

Responsibilities

• Carry the SD number and the relationships that make it real.
• Build and nurture relationships with prospects across the Rapid City, SD market.
• Partner with Email Support specialists to align content with demand‑generation goals.
• Carry the demo from screen‑share to signature in one sitting.
• Analyze campaign metrics and optimize spend against revenue targets.

Job description

Revenue is a story, and InnovateCore wants a Senior Customer Service Representative in Rapid City to write the next chapter using Ticket Management and a sharp instinct for what customers actually want. This Senior Customer Service Representative job in Rapid City converts 6 years of experience into $73,000 - $103,000 and standing influence over the work.

Key Responsibilities

• Carry the SD number and the relationships that make it real
• Build and nurture relationships with prospects across the Rapid City, SD market
• Partner with Email Support specialists to align content with demand‑generation goals
• Carry the demo from screen‑share to signature in one sitting
• Analyze campaign metrics and optimize spend against revenue targets

What You'll Bring

• A SD work history, or strong reasons you'll thrive here anyway
• Demonstrated knack for making the ego‑light feel manageable
• A history of leaving sales marketing processes better than you found them
• Self‑motivated and able to work independently with minimal oversight

You can trace a lot of SD's sales marketing momentum back to a flexible little team called InnovateCore in Rapid City. We'd rather coach an empathy‑led learner than babysit a brilliant jerk, every single time.

With $73,000 - $103,000 as the anchor, expect mentorship, a benefits package worth bragging about, and the latitude to work remote‑first.

Right now the Senior Customer Service Representative listing in Rapid City, SD is live and looking.

Come find out why people stay at InnovateCore once they get here; the Senior Customer Service Representative door is open.