Customer Service Representative

Energy Innovation Corp; Mount Pleasant (SC); Remote; USD 81,000 - 110,000; Full time

Job summary

InnovateCore is seeking a Customer Service Representative intern to drive upsell and renewal conversations with existing accounts. You will translate dashboards into actionable stories for the sales floor, and manage paid search, social, and email programs end to end. Territory plans will cover Mount Pleasant, SC.

The role emphasizes relationship-building, attention to detail, and strong email tone. Autonomy comes with support and mentorship in a remote-first environment.

Qualifications

• Internship in Customer Service or related field.
• Ability to drive upsell and renewal conversations.
• A good ear for tone in high-stakes emails.

Responsibilities

• Drive upsell and renewal conversations with existing InnovateCore accounts
• Pitch upsells that feel like favors, not invoices
• Translate Omnichannel Support dashboards into stories used by sales
• Manage paid search, social, and email programs end to end
• Build territory plans that maximize coverage across Mount Pleasant, SC

Skills

Relationship Building

Net Promoter Score

Attention to detail

Strong written tone

Job description

This internship Customer Service Representative role puts you at the center of how InnovateCore attracts, converts, and retains its best customers. Take stock: $81,000 - $110,000, internship, 3 years of Customer Retention, and a mid-level title that grows teeth as you prove yourself.

Key Responsibilities

• Drive upsell and renewal conversations with existing InnovateCore accounts
• Pitch upsells that feel like favors, not invoices
• Translate Omnichannel Support dashboards into stories the sales floor actually uses
• Manage paid search, social, and email programs end to end
• Build territory plans that maximize coverage across Mount Pleasant, SC

What You'll Bring

• Mid-level fluency in Relationship Building, with Net Promoter Score on your roadmap
• An eye for the small-but-mighty detail that separates fine from finished
• A writer's ear for tone in a high-stakes email
• The self-awareness to know which problems are yours to solve
• Critical thinking skills and sound, independent judgment

Run from a single floor in Mount Pleasant, SC, InnovateCore is a people-first reminder that sales marketing breakthroughs still start small. Autonomy here comes with a partner: ask for help the moment you're stuck on Net Promoter Score.

With $81,000 - $110,000 as the anchor, expect mentorship, a benefits package worth bragging about, and the latitude to work remote-first.