Senior Customer Service Representative

Filetwigbay; Moreno Valley (CA); On-site; USD 98,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Annual bonuses

Job summary

Sustainable Solutions Inc., a Moreno Valley, CA-based studio focused on customer-centric experiences, seeks a Senior Customer Service Representative. The role centers on turning the $98,000-$135,000 target into measurable growth while maintaining exceptional service standards.

Bring 5+ years in the sales/marketing space, mastery of de-escalation techniques, and the ability to lead cross-functional initiatives.

Qualifications

• Minimum 5 years of experience in sales or marketing roles.
• Strong de-escalation and budget discovery skills.
• Familiarity with Freshdesk and QA monitoring.
• Ability to lead cross-functional GTM efforts.
• Comfort with remote work norms.

Responsibilities

• Transform a $98,000-$135,000 budget into growth metrics.
• Pair de-escalation insight with gut feel to rank hot leads.
• Wire Freshdesk and QA monitoring to hand leads to marketing and sales.
• Run discovery calls that uncover budget without asking for it.
• Coach junior reps through high-growth negotiations.
• Lead GTM efforts for CA product launches.

Skills

De-escalation

Strategic planning

Knowledge base

Mentoring

Sales experience

Tools

Freshdesk

Job description

The Senior Customer Service Representative opening at Sustainable Solutions Inc is for someone who can carry a $98,000 - $135,000 number and still sweat the customer experience. Bring Strategic Planning and Knowledge Base Management sharpened over 5 years, and Sustainable Solutions Inc answers with $98,000 - $135,000 plus a clear path up.

Key Responsibilities

• Turn a $98,000 - $135,000 budget into measurable deeply collaborative growth
• Pair De-escalation insight with gut feel to rank the hottest leads
• Wire Freshdesk and QA Monitoring together so marketing hands sales clean leads
• Run discovery calls that uncover budget without asking for it
• Coach junior reps through their first high-growth negotiation
• Lead purpose-soaked go-to-market efforts for products launching in CA

What You'll Bring

• A steady hand when three priorities all claim to be number one
• Demonstrated calm when a Moreno Valley, CA client changes scope mid-stream
• At least 5 years building expertise within the sales marketing space
• The reflex to surface risk before it surfaces itself
• The judgment to say no to good ideas at the wrong time
• Resilience measured across 7 years of sales marketing cycles
• Working familiarity with remote schedules and team norms at Sustainable Solutions Inc

At Sustainable Solutions Inc, a customer-centric Moreno Valley-based studio, the whole mission boils down to making Teamwork feel effortless for everyone downstream. We pair junior and senior folks on purpose so Freshdesk knowledge stops hoarding in one head.

We pair a $98,000 - $135,000 salary with health, dental, and vision plans, plus annual bonuses tied to team performance.

Hiring for this position is live and moving quickly, with interviews already underway.