Senior Customer Service Representative

Strategic Consulting Inc; Eau Claire (WI); On-site; USD 82,000 - 119,000; Full time

Job summary

Strategic Consulting Inc in Eau Claire, WI is hiring a Senior Customer Service Representative who blends creative instincts with data-driven approaches to own initiatives and drive demo bookings.

The role emphasizes hands-on ownership, collaboration, and opportunities to level up within a fast-moving software-focused company. A strong emphasis on customer retention, technical support grounding, and market analysis is expected.

Qualifications

• Hands-on familiarity with Phone Etiquette and Twilio Flex.
• Demonstrated ability to manage competing priorities under tight deadlines.
• An eye for detail that separates fine from finished.

Responsibilities

• Read the sales marketing market and reposition the offer when it shifts.
• Build landing pages that turn Eau Claire curiosity into demo bookings.
• Keep the messaging consistent from Eau Claire, WI billboards to cold DMs.
• Test three subject lines, kill two, scale the winner.
• Brief the Senior Customer Service Representative team on what's working in this week's market.
• Conduct market research to uncover trends shaping the sales marketing space.

Skills

Phone Etiquette

Twilio Flex

Prioritization

Technical Support

Customer Retention

Tools

Twilio Flex

Job description

Our marketing organization is growing fast, and we need a Senior Customer Service Representative who pairs creative instincts with hard data. This senior role pairs a $82,000 - $119,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Read the sales marketing market and reposition the offer when it shifts
• Build landing pages that turn Eau Claire curiosity into demo bookings
• Keep the messaging consistent from Eau Claire, WI billboards to cold DMs
• Test three subject lines, kill two, scale the winner
• Brief the Senior Customer Service Representative team on what's working in this week's market
• Conduct market research to uncover trends shaping the sales marketing space

What You'll Bring

• A portfolio or work samples that demonstrate your sales marketing expertise
• Hands-on familiarity with Phone Etiquette, sharpened by Twilio Flex side projects
• Demonstrated ability to manage competing priorities under tight deadlines
• An eye for the scrappy-but-steady detail that separates fine from finished
• Solid Technical Support grounding, plus Customer Retention you can pick up on the fly
• Comfort being measured against a clear senior bar

Founded by engineers who believe small teams ship great software, Strategic Consulting Inc now serves customers across the country from its Eau Claire, WI office. The Strategic Consulting Inc promise is plain: clear expectations, real autonomy, and zero surprise reviews.

Come for $82,000 - $119,000, stay for the mentorship, the benefits, and the rare flexibility that makes Strategic Consulting Inc a fast-moving place to grow.

Current and accurate as of this visit, the remote opening stands ready.

Your CSAT Reporting story isn't finished, and the next chapter might be a Senior Customer Service Representative role here.