Senior Customer Service Representative

Social Solutions Corp; Long Beach (CA); On-site; USD 121,000 - 171,000; Full time

Benefits offered by this job

Mentorship

Generous benefits

Flexible schedule

Job summary

Social Solutions Corp in Long Beach, CA is seeking a Senior Customer Service Representative to own the CRM, craft messaging for sales marketing buyers, and drive renewals on a timely basis.

The role requires a hands-on sales marketing background, excellent listening and presentation skills, and the ability to work independently or with a team. The package ranges from $121,000 to $171,000 per year with generous benefits and workplace flexibility in Southern California.

Qualifications

• 6 years of experience in sales marketing or customer-facing roles.
• Ability to present to a CA-wide audience without a script.
• Proven prioritization and time-management skills.

Responsibilities

• Keep the CRM honest so forecasts at Social Solutions Corp mean something.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Brief the Senior Customer Service Representative team on what's working in this week's market.
• Keep Long Beach renewals from slipping by owning the timeline.
• Dig into communication funnels and fix the step where buyers vanish.
• Analyze campaign metrics and optimize spend against revenue targets.
• Push Inbound Call Handling adoption so the CA team stops flying blind.
• Own the handoff doc that keeps nothing falling between HubSpot Service Hub and CRM.

Skills

Active listening

Independent worker

Team player

Sales marketing experience

Presentation skills

Prioritization

HubSpot Service Hub

Talkdesk

Tools

HubSpot Service Hub

Talkdesk

Job description

Social Solutions Corp pairs a $121,000 - $171,000 package with real ownership for the Senior Customer Service Representative willing to carry a number and a brand in CA. Here's the long and short of it — Social Solutions Corp pays $121,000 - $171,000, trusts your 6 years, and lets you own the sales marketing call.

Key Responsibilities

• Keep the CRM honest so forecasts at Social Solutions Corp mean something
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Brief the Senior Customer Service Representative team on what's working in this week's market
• Keep Long Beach renewals from slipping by owning the timeline
• Dig into Communication funnels and fix the step where buyers vanish
• Analyze campaign metrics and optimize spend against revenue targets
• Push Inbound Call Handling adoption so the CA team stops flying blind
• Own the handoff doc that keeps nothing falling between HubSpot Service Hub and CRM

What You'll Bring

• The kind of listening that makes the other person feel heard
• Ability to thrive both independently and as part of a tight-knit team
• Hands-on sales marketing experience that holds up to follow-up questions
• Comfort presenting to a CA-wide audience without a script
• An instinct for prioritization when everything is labeled urgent
• Fluency across HubSpot Service Hub and Talkdesk, with strong opinions on both
• The judgment to say no to good ideas at the wrong time

From its base in Long Beach, CA, Social Solutions Corp has spent the last decade making HubSpot Service Hub dramatically less painful for sales marketing teams everywhere. Kindness and high standards live together comfortably on this deadline-driven Long Beach team.

Your offer at Social Solutions Corp: $121,000 - $171,000, a mentor, generous benefits, and the Long Beach, CA flexibility to grow on your own clock.

Nothing stale here: the Senior Customer Service Representative slot was re-confirmed open earlier today.

Don't let a team-oriented Senior Customer Service Representative opening in Long Beach become the one that got away.