Senior Customer Success & Growth Lead – Bonus Eligible

Filetwigbay; Moreno Valley (CA); On-site; USD 98,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Annual bonuses

Job summary

Sustainable Solutions Inc., a Moreno Valley, CA-based studio focused on customer-centric experiences, seeks a Senior Customer Service Representative. The role centers on turning the $98,000-$135,000 target into measurable growth while maintaining exceptional service standards.

Bring 5+ years in the sales/marketing space, mastery of de-escalation techniques, and the ability to lead cross-functional initiatives.

Qualifications

• Minimum 5 years of experience in sales or marketing roles.
• Strong de-escalation and budget discovery skills.
• Familiarity with Freshdesk and QA monitoring.
• Ability to lead cross-functional GTM efforts.
• Comfort with remote work norms.

Responsibilities

• Transform a $98,000-$135,000 budget into growth metrics.
• Pair de-escalation insight with gut feel to rank hot leads.
• Wire Freshdesk and QA monitoring to hand leads to marketing and sales.
• Run discovery calls that uncover budget without asking for it.
• Coach junior reps through high-growth negotiations.
• Lead GTM efforts for CA product launches.

Skills

De-escalation

Strategic planning

Knowledge base

Mentoring

Sales experience

Tools

Freshdesk

Job description

Sustainable Solutions Inc., a Moreno Valley, CA-based studio focused on customer-centric experiences, seeks a Senior Customer Service Representative. The role centers on turning the $98,000-$135,000 target into measurable growth while maintaining exceptional service standards.

Bring 5+ years in the sales/marketing space, mastery of de-escalation techniques, and the ability to lead cross-functional initiatives.